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Privacy Policy

Effective Date: [27-09-2025]

1. Introduction
At Namiblancer, your privacy is important to us. We are a platform that connects Customers with Service Providers for local services across Namibia. We are not the service provider or employer—we simply facilitate the connection between both parties.

2. Information We Collect
We may collect the following information to provide our services:

  • Customer Information: Name, email, phone number, service requests, location.
  • Service Provider Information: Name, email, phone number, service details, skills, location, and payment information.
  • Transaction Data: Booking details, payment information, and communication between Customers and Service Providers.
  • Device and Usage Data: IP address, browser type, and activity on the platform.

3. How We Use Your Information
We use the collected information to:

  • Facilitate connections between Customers and Service Providers.
  • Process payments and apply our commission fees.
  • Provide support and resolve disputes between parties.
  • Improve and personalize the platform.
  • Communicate updates, offers, or announcements relevant to platform use.

4. Commission Structure

  • We charge 20% commission from Service Providers for each successful order.
  • We charge 10% commission from Customers for each successful order.
  • Our Platform acts only as a facilitator of the service; we do not provide the services ourselves.

5. Sharing Your Information

  • We do not sell or rent your personal information to third parties.
  • We may share information with payment processors or authorized service providers only to complete transactions.
  • Information may be disclosed when required by law or to protect our rights.

6. Security of Information
We implement reasonable measures to protect your information from unauthorized access, alteration, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights

  • Access, update, or delete your personal information in your account.
  • Opt-out of promotional communications at any time.
  • Report any concerns or request clarification by contacting us at contact@namiblancer.com.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated Effective Date.

Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 contact@namiblancer.com